Privacy Policy
At Menu360, we protect your business data and user privacy with strict industry-grade compliance. Learn how we collect, process, and secure your hospitality operations data.
Welcome to Menu360(“Ecosystem”, “Platform”, “we”, “our”, “us”). This Privacy Policy describes how we collect, store, use, and process your personal and business data when you register, access, or utilize our smart hospitality platform—including our QR Digital Menus, cloud kitchen modules, POS billing systems, guest databases, WhatsApp integration, and business analytics.
By registering or using the Menu360 ecosystem, you agree to the collection and use of information in accordance with this policy. If you are operating on behalf of a restaurant, hotel, or resort, you warrant that you have obtained necessary permissions from your staff, guests, and customers regarding their data.
1Information We Collect
To provide our complete operations platform, we collect several categories of information to ensure operational performance, billing, and seamless service delivery.
A. Merchant Profile Data
Company name, registration licenses, tax numbers (GST/VAT), business address, bank payout details, and email addresses of administrators.
B. Staff & Role Information
Names, contact numbers, log activity data, and custom assigned permissions for managers, waiters, cashiers, kitchen staff, and administrators.
C. Guest Transaction & QR Ordering Data
When guests scan QR menus at tables or rooms, we securely collect phone numbers, name (if submitted), order items, transaction amounts, table numbers, room numbers, and billing preferences.
D. Technical & Analytics Data
IP addresses, device type, operating system versions, scan logs, response timings, and general interaction behavior within the Menu360 control dashboards.
2How We Use Your Data
We process data to run the core hospitality ecosystem, manage orders, and facilitate communication. Specifically, data is utilized to:
- Facilitate instant QR digital ordering, KDS (Kitchen Display System) routing, and checkout processing.
- Enable real-time table alerts and express hotel room service notifications.
- Manage centralized billing, receipt creation, and sales tax reporting inside the POS interface.
- Power WhatsApp and SMS automation for order updates, loyalty status, and automated customer marketing.
- Deliver role-based merchant dashboards, showing aggregated profits, daily active orders, and product sales insights.
- Identify and mitigate service vulnerabilities, fraud, and unauthorized system access.
4Data Security & Cloud Integrity
Data security is a foundational pillar of the Menu360 platform. We employ standard technical protocols to keep your restaurant and customer records shielded:
SSL/TLS Encryption
All communications between the POS, guest QR browsers, kitchen KDS displays, and database servers are fully encrypted in transit.
Role-Based Permissions
Dashboard credentials are restricted. Managers, waiters, and cashiers can only view data necessary for their specific roles.
Please remember that no transmission method over the internet is 100% impenetrable. While we practice strict modern container security and daily automatic backups, we urge you to use highly secure passwords for manager and admin log credentials.
5Your Privacy Rights & Controls
As our partner or customer, you retain control over your business identity. You have the right to:
- Review, edit, or update your registered bank accounts, profile names, and catalog pricing via the Menu360 settings panel.
- Deactivate waiter accounts, change login access, or revoke third-party API integrations at any time.
- Request a secure data export of your past transaction history or guest database for offline analytical purposes.
- Initiate account termination. Upon written request, we will delete all your active operations databases, subject only to required statutory tax records.
6Get in Touch & Legal Concerns
If you have queries, concerns, or requests regarding this Privacy Policy, or want to raise a data protection complaint, feel free to connect with our legal compliance desk:
Andheri East, Mumbai, India